Shipping & Returns

When your order ships from our warehouse, we send a confirmation email containing your tracking number (if applicable). To track your package, simply enter your tracking number on the website, here.

White Lily Enterprises (Roving Mode) is not liable for lost or stolen packages.

Roving Mode’s 15-days returns and exchange policy gives you an option to return or exchange items purchased from the website for any reason within 15 days of receipt of the item. We only ask that you don't use the product and preserve its original condition, tags and packaging. You are welcome to try on a product but please take adequate measures to preserve its condition.
Kindly note, all exchanges are subject to stock availability. Please also note that we only offer size exchanges. If you wish to exchange your item for an alternate product, we suggest that you return it and purchase the new item separately.
The following EXCEPTIONS and RULES apply to our 15-days Return & Exchange Policy:

1. All items to be returned or exchanged must be unused and should be in their original condition with all tags and packaging intact (e.g. shoes must be packed in the original shoe box).
2. We only accept returns for products purchased directly from Roving Mode’s website. Any return request for products purchased from our indirect online and offline distributors will be declined by us.
3. Please note that we do not refund the shipping or COD charges incurred by you.
4. The exchange policy allows for only size exchanges.
5. If you self-ship your return/exchange, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service. A fixed amount of Rs. 100 will be reimbursed subject to the return having met our Returns and Exchange Policy
6. Please allow 24 hours post-delivery of your order for your order status to be updated in your Roving Mode account.
7. Please check the items, type of return/exchange, and other related details carefully. Our courier partner will pick up only the items mentioned at the time of submitting the return/exchange request by you
8. In case the items handed over to the courier person don't match the details of the items mentioned in the return/exchange request, we will conduct an internal probe and get back to you accordingly
9. If you self-ship any product without officially informing us through our return/exchange process, we will not process the return

You can return products within 15 days of receiving the product. Please follow these steps -

1. Click on 'Return’ under the “My Orders” section of the Roving Mode Website and follow the instructions. Please make a note of the Return ID that is generated at the end of the process.
2. Please note, if the mode of payment for the order was Cash on Delivery, you have the option to get the money refunded to a bank account of your choice. If you choose a bank transfer, please ensure the bank account details you enter are accurate and complete. White Lily Enterprises will not validate a bank account number and will not be responsible for funds transferred to an unintended recipient.
3. 3.We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the return within 1 - 3 business days from the request placement date. Keep the packet ready to expedite the return pickup.
4. If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising a return request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   4.White Lily Enterprises House No.29, Lakshmi Nagar Colony, Lane 2, Shaikpet, Hyderabad Telangana - 500008 India +91-9346577982
   

   We request you to share the courier details with us on rovingmode@icloud.com or WhatsApp us on +91-9346577982 for us to initiate the Rs.100 to your account. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.

If you want to exchange products purchased from Roving Mode, please follow the below-mentioned steps:

1. 1.You can create an exchange request for products within 15 days of its delivery under the “My Orders” section.
2. 2.We offer a pick-up facility in select locations basis our courier serviceability. If you select to schedule a pick-up, please place the product(s) in a packet. The product(s) must be unused, unwashed and all the tags should be intact. We will pick up the exchange within 1 - 3 business days from the exchange request placement date.
3. 3.Once your product is picked, the exchange process will be initiated within 24-48 business hours. A new product in the size you requested will be dispatched to you in the following 48-72 business hours.
4. 5.If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us by any reliable courier service within 7 days of raising an exchange request. Please pack the product(s) and ensure that it is unused, unwashed and all the tags are intact. Please do mention the Order No. and Exchange ID on a piece of paper and place it in the packet. Kindly address the package to the following address -
   White Lily Enterprises House No.29, Lakshmi Nagar Colony, Lane 2, Shaikpet, Hyderabad Telangana - 500008 India +91-9346577982
   

   We request you to share the courier details with us on rovingmode@icloud.com or WhatsApp us on +91-9346577982 for us to initiate the Rs.100 to your account. Any product self-shipped after 7 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse

5. Once we receive the product, it will go through a quality check at our warehouse post which, we will initiate the exchange process in the next 24-48 business hours. A brand new product in the size you requested will be dispatched to you in the following 48-72 business hours.
6. Please note that if the exchange size is not available at our warehouse, we will contact you to convert your return into store credit or refund, as per your preference.
7. In case you face any size issue with the exchanged product as well, please note that we will not provide a further exchange. You may self-ship the exchange back to us, and we will process store credit/refund for the same (excluding Shipping and/or COD charges) as per your preference.